Government of JamaicaGovernment of Jamaica
Job Description: 

Suitably qualified persons are invited to fill the following posts within the Land Titles Division, National Land Agency.

CUSTOMER SERVICE OFFICER – 2 POSTS

The successful candidates will report to the Customer Service Supervisor

Salary Range: $1,068,258.00 - $1,142,027.00 p.a.

Job Purpose:

To provide assistance to customers transacting business with the Agency and disseminates information to customers and the general public on the services and products provided by the Agency.

Key Responsibilities:

  • Processes customer requests in keeping with standard procedures
  • Receipt and route incoming calls to relevant sections/persons in cases where assistance cannot be provided by the Customer Service Unit
  • Processes requests from customers via telephone and ensures that assistance is provided in a timely manner.
  • Provides assistance to customers using the internet-based services
  • Accepts survey plans for pre-checking
  • Assesses documents submitted for lodgement and ensures that the documents meet prerequisites of the relevant Acts
  • Facilitates general and specific search requests for clients
  • Assist with the updating of data for monthly reports and the drafting and checking of all memorandum express/expedition matters

 

Required Skills/Competencies

The post-holder should be able to demonstrate:

  • Excellent oral and written communication skills with strong interpersonal skills
  • Good planning, organizing and problem solving skills
  • Good time management skills and the ability to work under pressure
  • Excellent team spirit
  • Politeness, courtesy and tact are demonstrated in dealing with customers
  • Sound work ethics
  • Ability to work effectively in a highly stressed environment

Minimum Required Qualifications and Experience:

  • Tertiary level certificate in Business Administration Studies/Communication or related field
  • Five (5) CXC/GCE O’Level subjects including English Language and a numeric subject.
  • Two (2) years related working experience

Assets:

  • Knowledge of the Titles Act, The Registration of (Strata) Titles and the principles of land registration of convenyancing
  • Training in Customer Service
  • Paralegal Diploma/Certificate

Letter of application accompanied by a résumé should be submitted no later than

Friday, March 1, 2019 to:

The Director, Human Resource Management & Development

National Land Agency

8 Ardenne Road

Kingston 10.

We appreciate all responses but only short-listed applicants will be contacted.

Workshops

Land Registration and Conveyancing Workshop starts October 8, 2019

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Contacts

For general information about our services, please contact us at:

  • asknla @ nla.gov.jm
  • +876.750.5263
  • +876.946.5263
  • 8 Ardenne Road Kingston 10