Applications are invited from suitably qualified candidates to fill the following positions within the National Land Agency.

CUSTOMER STANDARD SPECIALIST 

(LEVEL 6, BAND 7-VACANT)

Job Purpose

Evaluates and audits service delivery and quality standards of the work of Customer Service, Call Centre Service and Mapping Officers engaged in providing information on products and services in a timely manner.

Minimum Required Qualifications and Experience:

The following qualifications are required:

• An undergraduate degree in Business Administration or related field.
• Certificate in Supervisory Management.
• Three (3) years’ experience at a supervisory level in a customer service or sales environment. (Experience in an ecommerce or call center environment preferred).
• Data analysis skills with the ability to generate and interpret performance-related data.

Remuneration Package: - Salary Range: $ 3,501,526.00 - $ 4,709,163.00 p.a.

A letter of Application accompanied by a Résumé should be submitted no later than August 28, 2026, to jobapplications@nla.gov.jm for the attention of:

The Director, Human Resource Management & Development

National Land Agency

35 Hope Road

Kingston 10

Interested applicants should submit their application letter and résumé in PDF format, with the job title clearly indicated in the email subject line.

We appreciate all responses, but only short-listed applicants will be contacted.