The National Land Agency is pleased to be associated with the Government of Jamaica’s Citizen’s Charter Programme, as we recognize our obligations to our customers and stakeholders to provide high quality service which is responsive to their needs.
Our standards of service are set out in this Charter and reflect a commitment by all of the Agency’s staff to not only improve our service delivery, but to be courteous and helpful. The Agency since its inception has upgraded and implemented systems that have reduced our service delivery times and have made our information more easily accessible to customers.
The Agency’s website provides clients locally and internationally with land-related information via the documents and forms available electronically, as well as the availability of online applications.
The Agency also recognizes that you also have a part to play in advising us of your needs. We will therefore consult with you regularly and make appropriate revisions where necessary to ensure that your needs are met.
Finally, we are committed to achieving the standards set out in this Charter, as well as the mission and vision of the National Land Agency.
Chief Executive Officer
The NLA delivers services under the following core business functions:
Providing a state-guaranteed title and ensuring the legal and formal validity of all transactions, including:
Surveying and Mapping
Providing and maintaining the foundation for a modern national spatial information system by:
Maintaining a Valuation Roll to support property taxation and providing Government organisations with valuation and related services, by:
Providing custodial and strategic management services for Crown Lands, including acquisition and divestment.
The NLA operates under the following Acts:
The National Land Agency (NLA) is committed to providing its customers with all the information they need to be able to use the services available.
We invite you to tell us what you think of our service.
You may drop your comments in any one of our suggestion boxes or call us at 876-750-5263 or 876-946-5263. You can also e-mail us at firstname.lastname@example.org.
You may also use our Live Web Chat on our website, or WhatsApp us at 876-418-5089:
Mondays - Thursdays: 8:00 a.m. – 4:00 p.m.
Fridays: 8:00 a.m. – 3:00 p.m.
If you wish to make a complaint you may do so by any of the following means:
You may address your comments and complaints to:
Customer Service Unit
93 Hanover Street, Kingston
Tel: 876-750-5263 Fax: 876-922-3858
All Kingston Offices:
Mondays - Thursdays: 8:00 a.m. – 3:30 p.m.
Fridays: 8:00 a.m. – 3:00 p.m.
Mandeville, Montego Bay, Port Maria Offices:
Mondays - Thursdays: 8:30 a.m. – 4:00 p.m.
Fridays: 8:30 a.m. – 3:00 p.m.
For further information about the NLA, visit our website at: www.nla.gov.jm
Complaints will be investigated fully and fairly. Complainants will be treated with respect and will be provided with an effective response and appropriate redress. More specifically, you can expect your complaint to be acknowledged in writing within five (5) working days and a time frame will be given for resolution of issues.
If you are still not satisfied, call, write or visit:
Standards and Monitoring Unit,
Cabinet Office, 1 Devon Road, Kingston 6.
Tel: 876- 927-9941, Fax: 876-929-6676
If you are still not satisfied, please contact:
Office of the Public Defender
22-24 Duke Street
P.O Box 695
Tel: 876-922-7089/ 876-922-7090 / 876-922-7190 / 876-922-8256, Fax: Fax: 876-922-9830